Code of Conduct

Thai Union has in place a stringent Business Ethics and Labor Code of Conduct that aims to promote greater levels of accountability and transparency throughout our supply chains, as well as lift the entire group to performance at international standards. The Code of Conduct governs the way issues are managed at Thai Union and within our supply chains.

The Business Ethics and Labor Code of Conduct is universally applied to our employees, subsidiaries and suppliers for all our products – including those from fishery; aquaculture; and general procurement sources, i.e. livestock, packaging, food ingredients and additives, and logistics providers. It is available in 19 languages.

Through a three-step ‘social compliance program,’ Thai Union works with suppliers to:

  • Sign the Business Ethics and Labor Code of Conduct;
  • Through a capacity building program, train suppliers who wish to comply with the Code of Conduct but are currently unable to meet its commitments; and
  • Conduct supplier audits to ensure adherence to the Code of Conduct, course-correcting or terminating relationships, if necessary.

In 2017, we introduced our Fishing Vessel Improvement Program and Vessel Code of Conduct (VCoC), reflecting the unique set of working conditions on fishing vessels that necessitate special consideration. The Vessel Code of Conduct is an extension of the Thai Union Business Labor and Ethics Code of Conduct.

Thai Union’s existing and new suppliers are required to sign the Vessel Code of Conduct in order to conduct business with the company, ensuring the VCoC is applicable to all fishing vessels in the company’s supply chain.

Learn more about our Business Ethics and Labor Code of Conduct below.

View Thai Union’s Code of Conduct Training Videos

Suppliers’ Business Ethics and Labor Code of Conduct

Suppliers’ Business Ethics and Labor Code of Conduct

Vessel Code of Conduct

Vessel Code of Conduct

To accompany the VCoC, a Guidance Document (v2.0) has been created to provide information to those involved in the VCoC such as consultants, auditors, vessel companies, vessel owners, crew and suppliers. The Guidance Document provides explanations and clarifications on the VCoC clauses and aims to drive continuous improvement in relation to the expectations set forth in the VCoC for better fisher work and welfare.

Complaint Channels for Reporting Labor Violations

We provide several channels for our workers and the public to report actual or suspected breaches of the Business Ethics and Labor Code of Conduct. We strongly support a culture of speaking up for our own workers, suppliers and their workers without any fear of retaliation against those who report actual or suspected breaches. Thai Union will investigate reported non-conformity made in good faith. The whistle-blowers or filers of complaint will have their rights protected and defended according to the law or the guidelines set by the company.

The channels for reporting on breaches are as follows:

Global Channels

Any actual or suspected breaches found in any parts of our global operations under Thai Union Group may be reported via a web and phone-based intake system, hosted by a third-party provider, EthicsPoint. More information about this channel can be found here:

Alternatively, you may also report actual or suspected breaches directly to Thai Union via the confidential email:

Thailand Channels

  • Issara Institute

    Information for workers in Thailand on labor rights, government registration, processes, or to report a case or request assistance to the 24-hour nation-wide worker hotline in Thailand:

    Myanmar language: +66-80-456-5560
    Lao and Thai language: +66-86-967-2891
    Khmer language: +66-86-968-6085

  • The Thai Ministry of Labor
    Central Hotline: + 66 1506, press “3” Migrant Workers Hotline: +66 1694 - language interpretation available for Khmer and Myanmar language
  • The National Human Rights Commission of Thailand (NHRCT)
    For reporting complaints on human rights violations, call + 66 1377

In addition, Thai Union’s workers are encouraged to use internal grievance channels such as suggestion boxes and internal helpline. Details of the internal grievance channels are shown at an easily visible location of each factory/site.